Successful companies learn early on how to identify and solve problems quickly. Companies that are blind to their own internal issues usually don't fare very well unless there is a radical change in management or company culture that fosters open-minded communication and acceptance of ideas. If your company is struggling to identify issues and find solutions to those issues, you should look to your company's culture first to see what changes you can make that will allow your employees to identify and fix problems without fear of retaliation from higher ups. Following are three aspects of your company's culture that may need tweaking so you can identify and solve problems.
If you want your employees to identify small problems before they become huge issues, you must communicate with them transparently. Unless they understand all aspects of a particular issue, whether it's a production or sales issue, your employees will not be able to see the whole picture. Many companies erroneously think that they're protecting their company by not letting employees know what's going on at the management level. While some things are best kept secret, such as patented information, other things need to be shared openly. You never know who will have insight into your problem and be able to offer solutions.
For employees to feel comfortable talking to you about their concerns, you must foster an atmosphere of acceptance, one where retaliation is not tolerated. For example, there may be an issue with a certain supervisor in your company that is slowing production. You might not know about it unless an employee is brave enough to bypass their supervisor and talk to you openly. If you have an open-door policy, your employees will be more likely to share their fears and ideas with you.
All the communication in the world won't help you solve problems if your company culture is close minded. If everyone doggedly keeps doing the same things over and over with no willingness to explore other methods, you will never make positive change. For this reason, you should always strive to create a company culture that is open minded and not afraid of change.
As you can see, there are several aspects of your company's culture that may help you identify and solve problems within your company. If you encourage open communication throughout all levels of your company and have an open mind when someone comes to you with ideas, you will be able to circumvent problems much more efficiently. Work with an Executive Business Adviser for more help.